Head of Operations

Position Summary

Reporting to the Chairman and Chief Executive Officer, this individual will direct, coordinate and administer all aspects of the day-to-day activities and operations of Client Services, back office operations, fund administration and IT; and as a senior management team member, help drive corporate initiatives and goals throughout the organization.

The position will champion change initiatives designed to improve efficiency through new processes and procedures, increase customer loyalty through exemplary service, and manage back office 3rd party relationships and IT and software development initiatives.

Requires broad-based general management skills with heavy emphasis on operations, client service, financial administration and IT. Will interface with all departments.



Primary Responsibilities

(NOTE: These statements are intended to describe the general nature and level of work involved for this job. It is not an exhaustive list of all responsibilities, duties and skills required of this job. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

  1. Manage staff and provide strategic leadership and guidance for the Client Services, Operations, Fund Administration and Technology groups. Manages and leads a diverse group of professionals, developing and motivating them to meet or exceed their performance objectives.
  2. Lead the teams to create, review and implement changes as needed in client services, operations, financial administration and IT to satisfy current and long term needs of the company.
  3. Evaluate all operations related existing processes, procedures and systems and ensure the right talent, systems, third party relationships, SOPs and “best practices” are in place, documented and scaled to support dynamic growth in assets under management and products.
  4. Ensure constant vigilance on rigorous processes and tight controls in operations, reporting and trading and technology in order to mitigate risk (regulatory, systemic, data integrity, trading errors).
  5. Expected to make a significant impact on the quality, scope and cost effectiveness of services provided to internal and external customers.
  6. Benchmark, develop, manage and implement continuous improvement projects to eliminate inefficiencies and bottlenecks in order capture, trading capacity, customer service, and trade settlement.
  7. Evaluate technology that's in place, deploy tech to automate processes, look at things that have high risk associated with them, and ensure processes wrapped around high risks are sufficient.
  8. In general, increase efficiency and continually reduce error rates through automation of manual processes.
  9. Oversee the management of transfer agency, custodian relationships, and 3rd party back office operations relationships (including fund accounting, financial and tax reporting and other fund administration functions); ensuring all work is performed in accordance with securities regulation requirements, and that work meets PFA standards.



Education and Experience

  1. A minimum of 15 years mutual fund operations management experience with a minimum of 5 years of profit and loss responsibility in a leadership position.
  2. Management experience that displays a proven track record of success with significant and demonstrated accomplishments.
  3. Previous responsibility for the creation and successful implementation of short and long term operations plans with overachievement of results.
  4. Prior experience in motivating, facilitating and leading an organization through substantial growth.
  5. Thorough understanding of operations of transfer agencies, fund accounting and financial administration and custodians.
  6. Powerful customer relationship management orientation.
  7. Excellent verbal and written communications skills.